Planning security for your IT costs
Today, IT applications represent an elementary component of the value chain as well as the strategy of a company. From an economic point of view, the requirements are identical to those in other areas of the company.
As a company, you are constantly faced with the challenge of planning and implementing IT requirements, whereby the appropriate resources with the necessary detailed know-how must be available at the right time. The budget development usually does not keep pace with the requirements for internal support. Costs should be transparent and predictable and, at best, should decrease.
This situation often means that IT employees are busy with support tasks and are not available for the implementation of new requirements or tasks from projects. Often the workload prevents the development of the necessary detailed knowledge for the implementation of future-oriented projects and carries the risk that quality and effectiveness no longer meet the requirements of the company.
In addition, the internal handling of support issues in conjunction with parallel project work reduces the transparency of the cost creation and prevents the identification and exploitation of savings and efficiency potentials.
Your solution: AMS from Wagner Informatik
We offer you efficient, flexible and long-term services from user support and maintenance to the implementation of application adjustments based on your requirements.
At Wagner, the scope is adapted and defined with the customer to suit the customer. We rely on clear communication structures with different levels and agreed reaction times, and use the ITIL method.
Our goal is to find an optimal solution to meet the requirements. For this purpose, a Wagner AMS project is based on ITIL and summarizes the 5 phases into three primary ones:
- Service Initialisation (ITIL Strategy / Design)
- Service Transfer (ITIL Transition)
- Service Normalization (ITIL Operation / Improvement)
The service strategy comprises the processes of service portfolio management, financial management and demand management.
You have the choice:
SERVICE LEVEL AGREEMENT (SLA)
Service times:
- 9 a.m. to 5 p.m. (standard)
- 6 a.m. to 9 a.m. (early shift)
- 5 p.m. to 10 p.m. (late shift)
- 0 a.m. to midnight (24-hour support)
Service Days:
- Mon to Fri (standard)
- Sat (standby/active)
- Sun (standby/active)
- Holidays (standby/active)
Response times:
- From 5 minutes (critical applications)
- Others according to definition
Support from
Wagner computer science
Based on the "three-phase model" we are able to provide support for logical combinations of the following areas ready to provide:
• Runtime support
• Technical support
• Project Support
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AMS
Photo By: John DoeButton
This is how you benefit from our solutions:
- No investment in new MOM MA / consultants or their training required
- Local presence in the DACH area
- Wagner responsibility fort he entire MOM maintenance
- Transparent and predictable costs fort he MOM system through synergies and consolidation
- Provision of resources accourding to needs
- Tailor-made consulting regarding innovations, corporate goals, digitalization roadmap, end2end processes and much more
- Experienced partner in the maintenance oft he MOM layer for global and local costumers
- High Wagner safety and quality standards
Manufacturing Application Management Service Flyer [DE]
We offer efficient, flexible and long-term services from user support and maintenance to the implementation of application adaptations based on your requirements. The scopes are adapted and defined with the customer at Wagner. We rely on clear communication structures with different levels and agreed response times and use the ITIL method
Manufacturing Application Management Service Flyer [EN]
We offer efficient, flexible and long-term services from user support and maintenance to the implementation of application adaptations based on your requirements. The scopes are adapted and defined with the customer at Wagner. We rely on clear communication structures with different levels and agreed response times and use the ITIL method
